Last Updated: 12/12/2015
At Filokalein we understand and respect your concerns about the privacy and security of your personal information. We are committed to maintaining and using your information responsibly. We collect information for one reason - to help serve you better.
what information is collected?
We collect corporate identifiable information that you provide, such as your company’s name, and a contact name, your company’s billing and shipping addresses, VAT number and tax office, telephone number, e-mail and website addresses, when you:
~ Make a purchase
~ Sign up to receive e-mails or other notifications from us
~ Fill out a survey
~ Create a Filokalein account
~ Use a social media service like Facebook or Twitter to communicate with us
~ Submit a request to our customer service department
how is my information used?
We may use the information we collect in the following ways:
~ To process, track, and fulfill your order
~ To communicate with you about the status of an order
~ To identify your product and service preferences
~ To administer a contest
~ To deliver marketing communications and ads
~ To administer loyalty, rewards, and promotional programs
~ To improve the effectiveness of the site and our marketing efforts
~ To prevent fraudulent transactions
will my information be shared with third parties?
Filokalein does not sell or rent any personal information about our customers to any third party. We also may share your information with companies that provide support services to us (such as shipping) or that help us market our products and services. These companies are not authorized to use the information we share with them for any other purpose or to send you unsolicited mail. We may also share information that you elect to make available to the public social media networks.
what choices do I have?
If you would prefer not to receive our emails or ask a question you may contact us as follows:
Please note that if you make subsequent purchases from our website, we will confirm your order by email, and we may need to contact you by phone, email or postal mail with other questions regarding your order.
what about links to other websites?
For your convenience, the site may include links which will take you to other websites that are not under our control. These websites have their own privacy and security policies which you should review. Filokalein has no responsibility for linked websites.
how is my personal information protected?
We maintain administrative, technical, and physical safeguards to protect your information. Also, for your security, we do not store your credit card or debit card information.